USEFUL INFORMATION
Cancellations and refunds
How to cancel work or request a refund, depending on the service and your applicable rights.
Before any order
An enquiry and the form’s estimate are free and do not request payment. For paid work, the confirmed proposal must explain any deposit, milestones, included services and what happens if the project stops. This page does not make all deposits non-refundable.
The consumer rules below concern individuals buying mainly outside their trade or profession. For business orders, cancellation follows the agreed proposal or contract, subject to applicable law.
Services: the right to cancel
For a UK consumer service contract made at a distance, the usual cancellation period is 14 calendar days starting the day after the contract is made. You may cancel without a reason by sending a clear statement before the period ends. Failure to provide the required information can extend the period under the law.
To start during that period, we ask for your express request in writing, for example by email. If you cancel after work begins, a proportionate charge for the service actually supplied may apply only if you requested the start and received the legally required information. Starting work alone does not remove the right. It ends on full performance only if you gave prior consent and acknowledged that you would lose it when the service was completed. Requesting a quote or generally accepting the terms does not replace these separate choices.
Files and digital content
For a paid download bought by a UK consumer, the usual cancellation period is also 14 days starting the day after the contract is made. The right does not disappear just because the product is digital. Supply during that period requires your prior express consent and acknowledgement that you understand the right is lost when supply begins; we also provide the required contract confirmation in a form you can keep. Without the conditions required by law, we do not assume the right has been lost.
If a file is corrupt, does not match its description or cannot be accessed as sold, contact us to investigate and arrange the applicable remedy. Rights concerning non-conforming content remain even if the change-of-mind right has ended.
How a refund is calculated and paid
For statutory cancellation of a service or digital-content contract, we refund the amount due without undue delay and no later than 14 days after cancellation is notified. We use the original payment method unless you expressly agree otherwise, with no refund fee. Any legally permitted deduction is explained.
For commercial cancellation after the cooling-off period or for a business client, we review completed milestones and authorised external costs against the contract. An unspent sum is not automatically retained just because it was called a deposit. Any refund due and its timing are confirmed in writing.
If a service or content does not meet the contract, statutory rights to remedies, a price reduction or a refund are not limited by this page.
Send a request
Email i@jamt.ro with your order or project reference. You do not have to use an account, a special form or give a reason to exercise a statutory cancellation right. The optional notice below may help. Keep a copy of your notice.
Optional cancellation notice:
To: JAMT, N/A; i@jamt.ro
I/We give notice that I/we cancel the contract for the following service or content: …
Ordered on: …
Name of consumer(s): …
Address of consumer(s): …
Date: …
Signature (only for a notice sent on paper): …
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